If you have questions about estimated delivery dates or international orders, please contact us at firstname.lastname@example.org prior to ordering and we will be happy to assist you.
For orders within USA, free economy shipping is 5-8 Business Days from the time your order is shipped. Most orders are shipped within 1-2 business days.
For faster (paid) shipping options please see available selections to your address at checkout.
You will receive a tracking number by email when your order ships. We know you're excited to get your order, so we do our best to get it to you as soon as possible!
If your tracking information shows your order as delivered, but you never got the package, you will have to pursue a claim with the carrier.
We are not responsible for customer data entry errors regarding shipping or delivery instructions. Shipping costs will not be refunded in situations where the customer has entered information incorrectly.
Great news! We have recently enabled international shipping options through our web store! Please contact us via email@example.com for non-urgent international order inquiries.
- All product prices and shipping are quoted are in USD.
- Buyer agrees to pay all duties and import/brokerage fees associated with the shipment. TIK PIK will not be responsible for any of these costs.
- If the buyer refuses to accept the shipment due to the cost of import, TIK PIK will withhold the shipping, fulfillment, and return cost incurred on the order from the Buyer's refund. The refund will be processed when the return shipment has been received by TIK PIK. If the return shipment on a voluntarily rejected order is not received, or lost in return, no refund will be issued to the Buyer.
- On rare occasion the postal service in the destination country may require the recipient to contact them to arrange delivery or pickup. In this situation the buyer agrees to make reasonable efforts to contact the post office and clear the package for delivery or make the pickup.
- To protect against fraudulent purchases, some international orders may require payment via PayPal, which protects both the buyer and the seller. We will contact you after your order is placed if this applies.
To return your product, please email us at firstname.lastname@example.org for complete return instructions.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance.
Returns, Refund & Warranty Policy
100% SATISFACTION GUARANTEE
Love TIK PIKs or your money back! Upon receipt, If you are not satisfied or change your mind about your purchase, you can return it unused for a refund within 30 days of your purchase.
To return your items, please email us at email@example.com for a return form and complete instructions.
RETURN POLICY DETAILS
- Returns are accepted within 30 days from date of purchase.
- Items purchased November 25th, 2022 - December 25th, 2022 are returnable until January 31, 2023.
We only accept returns for items that have not been used, altered or washed. All tags must be attached and packaging intact.
All original and return shipping costs are non-refundable, unless the merchandise was shipped incorrectly.
A refund will be issued in the same form as the original payment within 14 days of receiving your return order.
If you are returning a gift, the original purchaser will be credited.
Items ordered from TIKPIK.com cannot be returned to retail stores that sell our products.
We can only accept returns if the item was directly purchased from TIKPIK.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
- TIK PIK does not accept returns on customized products.
We are unable to process exchanges at this time. Please contact us for details on returning your item and placing a new order.
TIK PIK does not price match with dealers or competitors.
TIK PIK proudly stands behind our products and we want you to be confident in your purchase from us. All TIK PIK products carry a 1 year warranty against any defects in materials and workmanship for the original owner, under normal use, and subject to the below conditions:
- You must be the original owner, and have purchased the product from an authorized TIK PIK dealer.
- You must provide proof of purchase, including date, from an authorized TIK PIK dealer.
- You must be able to return the product to TIK PIK if requested.
- You must have used the product only as intended and in accordance with the product’s use and care instructions.
- This warranty does not include damage due to improper use or care, accident or negligence. This warranty also excludes scratches, cosmetic damages, normal wear and tear and material breakdown due to age, use, or environmental conditions.
- Liability for warranty claims will be limited to one repair or replacement per item purchased.
- Our warranty does not cover damage to instruments used in conjunction with our products.
Warranty replacements are only available to ship to US addresses. No TIK PIK reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
To contact us in the case of a warranty claim, please email us at firstname.lastname@example.org. Include your order number, details of the issue, and attach images showing the product and the issue clearly. A customer service representative will contact you within 24 hours (or on the first workday following a weekend or public holiday).
There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL TIK PIK BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.